Give value to experience
Of your Guests

Recognizing the Guest personally, knowing his preferences, knowing when it was in hotel and about his experience, are fundamental activities to manage the improvement of his loyalty. On the Guest, this TopStay module enables:

• Always to have his data through integration with the PMS
• To know the general preferences and those ones related to the structure, the room, the F&B, etc.
• Know his behavior in structure

The main objective of TopStay is to monitor the experience of Guests. This module helps the hotel staff to:

• Manage complaints (assign the resolution to an operator, indicate the action taken, historicize the event, …)
• Register Guest Requests to provide an immediate response
• Check and confirm the booked Services
• Configure the post-stay surveys and verify the results

Thanks to TopStay Page the Guest has a privileged communication channel with the Hotel. Through an intuitive web interface he can:

• Book the hotel Services before the arrival
• Make the Check-in for himself and his fellow passengers
• Self-profile by inserting own Preferences
• Book another Stay
• Advice a particular Request or a Complaint
• Respond to a Survey on the experience in Hotel

Sales Automation is a key aspect of CRM systems. TopStay allows to:

• Manage relationships with all Hotel Business Partners (Agencies, Tour Operators, Suppliers, Press, etc.)
• Generate and monitor commercial Opportunities
• Create and convert Lead
• Schedule and organize Business activities

All marketing activities concentrated in a single module. With this TopStay module you can:

• Manage lists of Prospect (potential hotel guests) to which do massive marketing actions
• Define Target Lists of Guests or Business Partner accurately for ad hoc marketing campaigns.
• Create and monitor email marketing campaigns, namely:
  • Plan the campaign
  • Send customized email
  • Know who has read the email and who has clicked on a link
  • Schedule follow-up actions

The application allows the management of hotel cluster data:

• Centralizing the data of all guests in a single access point
• Managing permissions on data access by structure or group of structures “

All data managed by the previous modules are displayed and monitored through Report module, which is the main instrument used by management to supervise and make decisions. TopStay, in a transversal way, allow the user to show the following historical information:

• Guest preferences
• Results of Opportunities
• Bestsellers Services
• Case studies on Complaints or Requests
• Most frequent maintenances
• … and much more

The solution has already default Report, to which it is possible add more ones according to own management vision.